Question 1

Which printing technique do we use?

Accepted Answer

We only use sublimation to print our sportswear. That means we always start from a completely white fabric (100% polyester) which we heat up to 205 degrees. Once the fabric is warm enough, the pores open and absorb the ink from the paper. In this way the textile fibres are coloured instead of simply being printed on. This gives us a colourfast result that lasts for years.

Question 2

Are women and kids items available?

Accepted Answer

We offer both women and kids items in our range. For women, the choice of materials is identical to the men's range. Only the fit has been adjusted, for example with shorter and more centered sleeves. For children, we developed a separate line suitable for every age group. Sleeve endings, for example, are finished with a smaller elastic. Our chamois pads are also adapted for both women and children to guarantee maximum comfort.

Question 3

How does the production process work?

Accepted Answer

We start from a roll of white fabric, which we cut per garment and per size before sublimating it. Once that process is finished, we move on to confection. All panels are stitched together, fitted with a zipper, silicone grippers, and so on. Before packaging and shipping, everything is neatly ironed so you are immediately ready to ride or run in your brand-new outfit.

Question 4

Fit samples: how do I get them?

Accepted Answer

We have fit samples for all garments from 2XS to 3XL. You can collect them in our showroom or receive them by shipment to your address. Of course, we do ask that you handle them with care and return them to us neatly and on time.

Question 5

Return policy

Accepted Answer

Cancelling an order is always possible within 14 calendar days. Items that have already been printed cannot be cancelled or returned. The right of withdrawal does not apply to such orders because these are not standard stock items, but specially made-to-measure products. Non-personalised items can be returned to us within 14 working days. Do not hesitate to contact our customer service; there may well be another, faster solution for your issue. The refund will be paid to you within 14 calendar days after receipt of the goods.

Question 6

I want to see the products first. Is that possible?

Accepted Answer

We are proud of our products and would love to present them to you, either on location or in our showroom. There is also the possibility to send you a sample pack first and then go through everything together over the phone, so you can get to know Tex.Vision properly.

Question 7

What is the best way to check your size?

Accepted Answer

We use standard ready-to-wear sizing. If you normally wear a medium, that will usually also be your size with us. If you are unsure, you can measure yourself using the instructions below. To remove all doubt we always send fit samples to an address of your choice. Upper body garments Measure your chest circumference at the same height as your armpits. Also measure your waist circumference (about 2 cm above your navel, but without pulling too tight). Then check the matching size in our chart. If you end up between 2 sizes, choose the larger one. There is some stretch in the upper garments. Hip circumference is not important when measuring upper body garments. Lower body garments Measure your circumference where your belt would normally sit. If in doubt, it is better to take one size larger. There is less stretch in lower body garments.

Question 8

How many colours can I use?

Accepted Answer

We print everything digitally! No hidden costs and all colours are possible. We normally work with our calibrated colour range. There are already more than 700 colours available. Whenever there is any doubt, we always make a free test print. That way you are 100% sure about what you will receive.

Question 9

Can the same design be used on all garments?

Accepted Answer

The design can be extended to all other garments. Sometimes small adjustments are needed because of seams. We do everything we can to make all garments look as identical as possible so it really becomes one team outfit.

Question 10

Logos: which file format?

Accepted Answer

We need the logos in vector format. That is the original design file of the logo. We need it to guarantee the print quality.

Question 11

Can logos or texts be placed everywhere?

Accepted Answer

Logos and texts cannot be placed across seams. On all other areas we can go 100% custom.

Question 12

How can I share my design wishes?

Accepted Answer

You can make a first proposal through our online 3D designer. Or send us a photo of something you saw on the road or online. Even a rough sketch on paper can already help us move forward together towards a strong design.

Question 13

How does the design process work?

Accepted Answer

We create the first proposal: Send us your logos, colours and style references. We get to work with that right away. No obligation, of course. You make the first move yourself: Get started with our online configurator: https://www.tex.vision/en/ontwerpen There you can test different designs and colours with your logos and sponsors. We then refine everything together, so we already know what direction you like. What do we always need? - The colours: we send a colour cloth together with the fit samples to determine the correct colour on fabric. - Logos in vector format. - Optional: a sketch or idea of your design. We keep designing until you are completely satisfied.

Question 14

I'm lost in the digital flow. Can someone help me?

Accepted Answer

We are happy to help. Having trouble with our digital ordering module? Then contact Krijn on 0032 496 77 58 36. For any other questions, you can always reach Sander on 0032 474 85 74 79.

Question 15

I entered the wrong size. What should I do?

Accepted Answer

Then contact us via sander.helven@tex.vision. Always mention your order number and the requested change. We will adjust it for you as quickly as possible. After the change, we will send you an order confirmation for approval.

Question 16

Webshop / teamstore: how does it work?

Accepted Answer

With our webshop or teamstore, everyone can place their order individually in our digital 3D catalogue. We often work with voucher codes here. For example, when a club or company sponsors 50% of your outfit and you only have to pay the remaining amount. Whether you are a company or a team of 5 or 500 people, we are happy to take the work off your hands through our webshop or teamstore.

Question 17

Entering sizes online: how does it work?

Accepted Answer

Would you rather collect everything yourself as the clothing coordinator and pass it on to us in one go? That is possible. We then provide a clear online order form where you can find all designs, garments, prices and sizes. Do you submit everything per person? Then we deliver it in individual packages for each wearer. Prefer it all together? No problem either.

Question 18

What is the standard delivery time?

Accepted Answer

Our standard delivery time is within just 40 days after your order has been approved. Do you need the garments for a specific event? Let us know and we will do everything we can to meet your deadline.

Question 19

How will I receive my order?

Accepted Answer

Your order will be shipped via Bpost by default. If the order was entered per person, you will receive one large box with separate packages for each person. Or everything can be shipped together in one box. There are no extra costs for this when the order exceeds 500 euros excluding VAT.

Question 20

I moved. Can I pass on my new address?

Accepted Answer

Send us your new address as soon as possible via sander.helven@tex.vision together with your order number. We will update it and make sure your parcel is sent to the new address.

Question 21

My parcel was shipped but I have not received anything.

Accepted Answer

Send an email to sander.helven@tex.vision with all relevant information and we will look into it as quickly as possible. We guarantee that we will solve it as fast as we can.

Question 22

My delivery is incomplete. What now?

Accepted Answer

We are sorry to hear that. Let us know and we will solve it as quickly as possible. It may still be with us by coincidence, otherwise we will have it remade urgently.

Question 23

I have an issue with my clothing. What now?

Accepted Answer

We stand behind the quality of the garments we make, but an issue can always happen. Report the problem to us with a photo and we will solve it for you free of charge.

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