Direct contact
No anonymous ticket system. For questions or problems, you can contact Sander directly.
Service promise
Custom teamwear with follow-up to the finish.
Good custom teamwear does not stop at delivery. Your order is only finished when your team is happy with it.
Performance comes with responsibility.
Custom sportswear is still human work: designs, sizes, fabrics, zippers, planning and delivery all need to line up. We check a lot, but if something still goes wrong, we want to know quickly. Then we look into it, answer honestly and find a fair solution.
What we learned in 2025
The zipper case that sharpened our follow-up.
In 2025, several orders showed issues with defective zippers. That was on us. Customers who reported it were helped or repaired free of charge. We also learned something painful: if customers do not tell us, we sometimes discover a problem too late. That is why our service promise is now much more visible.
What you can expect
Honest assessment
We review what happened and clearly explain what falls under warranty, repair or normal wear.
A fair solution
If something went wrong in product or follow-up, we look for a practical solution: repair, replacement or a targeted compensation.
Direct follow-up after delivery
Let us know right away. A photo, order number and short explanation are usually enough to move quickly.